Warranty Process
How to Make a Request
Requests for warranty service should be submitted in writing to your customer service team. Requests may be submitted in one of two ways:
Submit Request Online
Did you know that you can submit your Warranty Request online?
This is the fastest and most reliable way to send a warranty request.Submit Warranty RequestSend via Mail
If you prefer to mail your warranty request, all correspondence should be sent to the address below. Please keep in mind that this method may cause delays.
Perry Homes Customer Service Department
P.O. Box 34306
Houston, TX 77234
What to Expect
Once we receive your warranty request, you can expect:
- A meeting with a member of our professional construction staff within 5 days to review your request
- Resolution of your request in a professional and timely manner
All warranty work will be scheduled at a time when you can be at home during business hours (Monday through Friday 8:00am to 5:00pm).
Urgent Requests
Urgent requests are typically related to the major mechanical systems (HVAC, Plumbing and Electrical). Using caution and acting in a safe and prudent manner, the homeowner should turn off the utility that is not properly functioning and call the mechanical contractor as soon as possible. The contractor's numbers are provided in the homeowner information packet during the closing process.
If no one can be contacted at these numbers, the following steps should be taken:
Urgent warranty requests can be handled by calling the Construction office in your community during construction business hours (Monday through Friday 8:00am to 5:00pm).
After construction business hours, call the sales office in your community. A salesperson will contact the appropriate construction staff to address the problem.